PaperPlane

Grievance & Reports

Before public launch, replace the contact placeholders with the actual grievance officer / authorised contact details required for your business and applicable rules.

Submit a report

Logged-in users can submit reports from the app as the reporting workflow is enabled. For legal/privacy requests, email the official contact below.

Grievance contact

Consumer e-commerce guidance calls for a published grievance officer/contact mechanism and complaint handling process. Applicable timelines depend on the legal framework and the nature of the complaint.